Condition of Sales

Applicability of General Conditions of Sale

1.1 Each order placed shall be governed by the present General Conditions of Sale and subject to particular conditions applicable to orders placed via the Internet or in a NESPRESSO Boutique.

1.2 NESPRESSO reserves the right to modify the present General Conditions of Sale at any time by publishing a new version.

2. Orders

2.1 You may place your orders:
• By telephone 
• By fax
• By Internet
• In the NESPRESSO Boutique

2.2 The minimum order quantity for coffee is 200 capsules for free delivery

2.3 NESPRESSO offers its products within the limits of its available stocks.

2.4 NESPRESSO reserves the right to refuse orders, notably in case of unpaid invoices or insolvency.

3. Delivery

3.1 NESPRESSO uses all reasonable efforts to ensure deliveries within two to three working days

3.2 If you request a particular means of delivery different from that used normally by NESPRESSO, an additional cost according to the method and speed of delivery will be billed to you

3.3 Risk of loss and damage in goods passes to you on delivery.

4. Verification of Goods

4.1 It is your responsibility to verify the quantity and condition of the goods upon receipt and, in case of on-arrival damage or missing items, to notify and file claim with NESPRESSO within 7 days of receipt (retaining all relevant invoice and signed delivery notes).

4.2 NESPRESSO shall in such circumstances provide you with identical replacement goods or a full refund where requested.

5. Returns Policy

5.1 You have the right to return goods that do not suit you without having to give any reason within 14 days after receipt of the relevant goods. This is not applicable on coffee

5.2 NESPRESSO will only accept such returns for goods in perfect condition, in their original packaging, and accompanied by the applicable invoice. Subject to the above, NESPRESSO will reimburse you the price paid for the returned goods and the invoiced delivery charges within a maximum of 30 days after receipt of the returned goods. The return postage will be at your charge.

6. Prices and Invoicing

6.1 The prices invoiced for the goods you order are those in effect on the date you place your order.

7. Payment

7.1 Payment is due in full before ordered goods are dispatched via Credit Card

8. Machine Guarantee and After-Sales Service<

8.1 The NESPRESSO machines are guaranteed by the manufacturers pursuant to the specific terms and conditions listed in the original product documentation and such guarantee is without prejudice to any of your statutory consumer rights.

8.2 For any question concerning the operation, maintenance and after-sales service of your NESPRESSO machine, please contact NESPRESSO by telephone for advice and assistance.

9. Data Protection

9.1 NESPRESSO does not sell your personal data to third parties and treats it in strict accordance with applicable law and its privacy policy. The NESPRESSO privacy policy is published on the site www.nespresso.com.

9.2 As per applicable law, you have the right to access and rectify personal data concerning you by writing to NESPRESSO using CONTACT US that is available on the website.

10. Applicable Law and Forum

10.1 The present General Conditions of Sales are governed by the country law.

10.2 The courts have exclusive jurisdiction.

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